Return Window
Products may be returned within 15 days of delivery, strictly subject to the conditions below.
Eligibility for Return
Returns are accepted only in cases of manufacturing defects, including but not limited to:
- Defective stitching, material, or workmanship in uniforms.
- Manufacturing faults in footwear, bags, or stationery items.
- Products significantly different from their description due to a manufacturing/production error.
Returns are not accepted for:
- Change of mind, incorrect size selection, or general dissatisfaction not linked to a manufacturing defect.
- Products damaged due to misuse, negligence, or normal wear and tear after delivery.
- Products without original tags, packaging, or accompanying accessories, where applicable.
Return Process
- Contact us at enquiry@thebrilliantenterprises.com within 15 days of delivery, quoting your order number and describing the defect (with photos, where possible).
- Our team will review the claim and, if eligible, arrange for the product to be returned via our courier partner (DTDC) or an alternate method.
- Upon receipt and inspection, we will confirm whether the return is approved.
Exchange
Where a manufacturing defect is confirmed, you may opt for a replacement of the same product (subject to availability) instead of a refund.
Non-Returnable Items
Certain items (e.g., customized or altered products, where applicable) may be marked as non-returnable at the time of purchase.