Grievance Redressal Policy

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines) Rules, and the Consumer Protection (E-Commerce) Rules, 2020, Brilliant Enterprises has appointed a Grievance Officer to address any complaints or concerns relating to this website, its products, or services.

Grievance Officer Details

Name: Arun Sharma
Designation: Authorized Representative & Grievance Officer
Email: arun.sharma@thebrilliantenterprises.com
Contact Number: 9993595836
Address: S D Road, Srinath Commercial Complex, Room No. 16, H.No. 1-158/8/39 & 40, Secunderabad, Hyderabad, Telangana – 500003

Scope of Grievances

The Grievance Officer will address complaints relating to:

• Product quality, defects, or discrepancies.
• Order, payment, refund, or shipping issues.
• Privacy and data-related concerns.
• Any other complaint regarding the use of thebrilliantenterprises.com.

Resolution Timeline

• Complaints will be acknowledged within 48 hours of receipt.
• Grievances will be redressed within 30 days of receipt, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

Escalation

If you are not satisfied with the resolution provided, you may escalate the matter to the appropriate consumer forum or authority under the Consumer Protection Act, 2019, including the National Consumer Helpline or the e-Daakhil portal.

Mandatory Seller Display (Consumer Protection (E-Commerce) Rules, 2020)